How SWISS improved expense processing efficiency by 80% with Rydoo

Swiss International Air Lines (SWISS) is Switzerland’s largest airline, serving more than 12 million passengers annually through a network of over 100,000 flights. SWISS consistently ranks among the top European airlines in terms of quality and friendly service, as recognised by Skytrax.

Before implementing Rydoo, SWISS relied on a manual, report-based expense process. Employees made work-related purchases, retained receipts, grouped them into reports, and sent them to the finance team for reconciliation and reimbursement.

Martin Weiss, IT Project Leader at SWISS, explained, “Before Rydoo, our expense process wasn’t very efficient. It was entirely manual, consuming a significant amount of time and effort. Employees had to send their receipts to their direct supervisors and had no visibility regarding when they would receive reimbursements. The process was particularly challenging for colleagues stationed abroad, who sometimes had to mail their receipts from their country of residence to Switzerland.”

For SWISS, maximising processing efficiency and ensuring full visibility for employees was a top priority. Rydoo’s customisable policies allowed the SWISS team to configure spending controls, predefine approval workflows, and establish custom warnings to enhance policy adherence and simplify expense processing.

Martin Weiss added, “The ability to incorporate our expense policy and approval logic into Rydoo was incredibly beneficial. It enabled our finance team to prioritise expenses, automatically approve most transactions, and quickly identify and address purchases that might deviate from policy.” SWISS also leveraged Rydoo’s integration capabilities and received personalised onboarding support, enabling them to seamlessly synchronise with their preferred HR, ERP, and accounting tools with minimal effort, allowing them to get value from the platform quickly.

Martin Weiss emphasised, “Ensuring seamless integration was crucial for us to avoid disruptions in our system architecture during implementation. The fact that Rydoo was already integrated with our ERP system made the implementation process straightforward. Rydoo’s onboarding team worked closely with us to ensure that everything proceeded as planned.”

Since adopting Rydoo in 2017, SWISS completely overhauled its expense processes, resulting in an impressive 80% improvement in expense processing efficiency. Employees appreciate how effortlessly they can create, submit, and track their expenses, while the finance team has substantially reduced manual checks without compromising control and compliance.

Jasmin Zuercher, HR Digitalisation & Process Manager at SWISS, stated, “We recently conducted an evaluation of Rydoo’s impact and found that we are now 80% more efficient in processing expenses. We estimate that Rydoo saves us approximately 530 working days each year compared to the analogue process. We allocate these hours to special projects and strategic initiatives.”